Industry business owners are saying that this is the busiest they have been in years. Yet consumers visiting these businesses say, “It’s been the worst quality of service offering in years”. As our new way of life settles, making a commitment to who you want to be and how well you operate, is critical to long term success.

Everyone has great intention; yet few have what it takes to master. Understand what’s needed and what it takes to achieve an “experience competitive advantage”. Meet and exceed post pandemic and new millennial family expectations. Open for business or staying average (with all the latest excuses) may seem to be working … but not for long. Learn the process to get you back. Back to where you were proud of your business and the more sophisticated, higher income, greater spending, higher expectation, and always hopeful consumers to achieve their craving to satisfy their time and money commitment. In other words, “Definitely worth it, I’ll be back”.